Privacy
What happens to a phone number
Two kinds of number pass through here: yours, when you ask us for a quote, and your customers’, when your counter saves them. They are treated differently, and this is the page that says how.
When you ask us for a quote
- The form takes your name and WhatsApp number, and optionally your email, shop name, city and a message. Nothing else, and nothing is collected in the background.
- It is also recorded which parts of the product you ticked, because that is what the price is worked out from.
- We use it to answer you. It does not go on a mailing list, it is not sold, and it is not passed to anyone else.
- Ask us to delete it and we will, whether or not you became a customer.
When your counter saves a customer
- That list belongs to your shop. In law you are its owner and we are the processor, which means we may only hold it to run your shop’s messages and for nothing else.
- It is kept apart from every other shop’s list. No other shop can see it, and neither we nor anyone else markets to it.
- Your staff ask the customer before anyone is added, and we store which wording was used and when, so consent is a record rather than an assumption.
- Any customer can stop the messages with one tap, and that decision is permanent and applies to every later send.
- You can download the whole list as a spreadsheet at any time, including on your way out.
Who can see it
- Your shop, through your own login.
- Our staff, only where the work requires it, and only with the permission to do so. Opening a shop’s area for support is recorded on both sides, so there is a trail of who looked and when.
- WhatsApp, because that is where the messages go. Your shop has its own business account with them, and they bill you for messaging directly.
- Nobody else. We do not sell phone numbers and we do not share them between shops.
Asking us to change or delete something
- Message us on WhatsApp. It is the same number as everywhere else on this site and it reaches a person.
- For anything about one of your own customers, ask us and we will act on it with you, because the request has to come from the shop that holds the relationship.
One caveat, stated plainly
This page describes what the software does, in the words we would use if you asked us directly. It is not a legal notice and it has not been through a lawyer. If you need the formal version for your own compliance, ask us and we will get it to you.